Help Zone

For nearly twenty years, Roger Edwards Distributors has distributed Briwax and the associated products to commercial furniture makers, antique dealers and malls, trade users, woodworkers and end users alike. We have used these products ourselves and promoted them because we believe them to be the best. As part of that search for quality, we have searched for products that might even surpass the quality of our own offerings.

For events beyond our control, we have sought out manufacturers of wax finishes, and asked that they keep us informed to new or emerging products that they believed fit in this venue, venue of unsurpassed quality. Until now, we have felt that we and our customers were best served with the Briwax we have promoted for many years.

But now there is “LUSTRA”.

LUSTRA is a fine European hard finishing wax born of that search and we are extremely proud and excited to offer this exceptional product to the American market. We feel that Lustra has a superior sheen, and consistency of quality and availability over Briwax, and this is coupled with ease of application. Although we have championed Briwax, we are unabashedly bullish on the merits of Lustra.

LUSTRA is manufactured in England to exacting specifications for US users, but is born out of the centuries old secrets held within the English Guild system. LUSTRA will please the trade users working in the Antique, Reclaimed Pine, Unfinished and Antique Reproduction furniture markets, and home owner looking to rejuvenate or maintain household furnishings.

LUSTRA is available in Clear and six wood colors specifically formulated for the American market. We at Lustersheen are confident that you will put LUSTRA at the top of the class when it comes to wax polishes.

• How can I contact Lustersheen-Online?
  • You may call us toll-free at 1-800-274-9299 or email us at orders@lustersheen-online.com
• When will my order ship?
  • We make every effort to ship in stock items within 48 hours
• What are your shipping rates?
  • At checkout you will be able to choose your shipper. The rates for each available shipped will be shown at that point.
• Where are you located?
  • Auburn, Maine.
• What if I find an error on the Lustersheen-Online's website?
  • If you find an error please email us at orders@lustersheen-online.com or give us a call toll-free at 1-800-274-9299. At Lustersheen-Online, we make every effort to represent products accurately and to ensure our photos, drawings, copy, specifications, and pricing are as accurate as possible. Sometimes errors and specification differences do occur in our catalogs or on our website and we apologize for any inconvenience. Lustersheen-Online reserves the right to make corrections, changes, and deletions to any product or service at any time. We also reserve the right to limit quantities, discontinue products, and make price changes at any time. If you wish to verify specifications and pricing, just give us a call.
• What is your return policy?
  • Please check your merchandise upon receipt of shipment.
  • Returns for full refund due to errors (Lustersheen-Online's or the customer's), defective merchandise or other problems must be accomplished within 21 days of your purchase. This is only reasonable, and is meant to be a reasonable policy for both Lustersheen-Online and the customer.
  • Cost of return shipping will be paid by Lustersheen-Online if the error is ours; the customer will pay return shipping if the error is theirs. Returns from 21 days to 45 days are subject to a 20% restocking fee and return shipping costs to be paid by the customer, no matter whose error, even when damage was not discovered in the 21 day period.
  • It is also not unusual for there to be slight leakage, although we take many precautions against this. This in no way diminishes the value of the product, unless the leakage is unreasonable. Returns over 45 days are subject to our approval and a 40% restocking fee. Our return policy is not to discourage you from purchasing, it is to encourage you to check your merchandise on receipt. 99.99% of all orders are A-OK, but returning product that is not needed months later is difficult to deal with.
  • Check your purchase against your actual order for color, sizes, and project requirements ASAP after receipt of shipment. Thank you.
• What happens if an item is on backorder?
  • Out-of-stock items will be processed and shipped as soon as they arrive. Your credit card will not be charged until items are shipped.
• What is the warranty on the products that you sell?
  • Lustra products are fully guaranteed to be as stated. Lustra products are very high quality products and generally perform as such when used according to manufacturer's recommendations. Lustra wax is often liquid in hot weather and this is not a defect, but an inherent trait of the wax blend.
• What is your privacy policy?
  • The information collected in the Briwax Online is information which you may enter into the product order form. This information is never sold nor will it be shared with any other companies. Information gathered by the use of cookies or server logs is only used for internal site maintenance, security, and upgrades. This information will not be sold or shared with any other company.
• Do you handle Canadian orders?
  • Metal wools may be shipped to Canadian addresses, but we can only ship our waxes and finishing chemicals to addresses within the United States. You may call us toll-free at 1-800-274-9299 or email us at orders@lustersheen-online.com to order metal wools to be shipped to Canada.