Product Guarantee:
Lustra products are fully guaranteed to be as stated. Lustra products are very high quality products and generally
perform as such when used according to manufacturer's recommendations. Lustra wax is often liquid in hot weather and this is
not a defect, but an inherent trait of the wax blend.
Sales Tax & Shipping Information:
Our software will automatically add 5% Maine sales tax
to orders being shipping to Maine.
Shipping rates: You will be shown real-time shipping rates as part of the checkout process. You have a choice of FedEx, UPS, or USPS.
Returns:
Please check your merchandise upon receipt of
shipment.
Returns for full refund due to errors (Lustersheen-Online's
or the customer's), defective merchandise or other problems
must be accomplished within 21 days of your purchase.
This is only reasonable, and is meant to be a reasonable
policy for both Lustersheen-Online and the customer. Cost of
return shipping will be paid by Lustersheen-Online if the error
is ours; the customer will pay return shipping if the
error is theirs.
Returns from 21 days to 45 days are subject to a 20% restocking
fee and return shipping costs to be paid by the customer,
no matter whose error, even when damage was not discovered
in the 21 day period.
It is also not unusual for there to be slight leakage,
although we take many precautions against this. This in
no way diminishes the value of the product, unless the
leakage is unreasonable.
Returns over 45 days are subject to our approval and a
40% restocking fee.
Our return policy is not to discourage you from purchasing,
it is to encourage you to check your merchandise on receipt.
99.99% of all orders are A-OK, but returning product that
is not needed months later is difficult to deal with.
Check your purchase against your actual order for color,
sizes, and project requirements ASAP after receipt of
shipment. Thank you.
Any questions or comments about Briwax products should
also emailed to orders@lustersheen-online.com.
All email will be promptly answered.
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